![]() ![]() For help locating the Control Panel, see this Microsoft support article: For a workaround, please follow these steps to resolve this problem. This is a known issue that TechSmith hopes to fix in a future release. The application was unable to start correctly (0x000007b). Snagit is unable to open and displays the following or similar error: We have also provided details and the link to this information on the TechSmith website for your reference. In the About Snagit box, you should see your version type (highlighted below).TechSmith has reported that there is a known issue that can occur with some installations of SnagIt.How to find out which version of Snagit (Mac) you are on: Multi-users will find the current version number and the words "Multi-User License".A window pops up where you can find the "base purchased version", the software key for the Single-User Copy, and the current version of your copy.How to find out which version of Snagit (Windows) you are on and whether you have a single-user or a multi-user license: You can only upgrade or update to the newest release available on our website. Check at any time by selecting "Check for Upgrade" from the help file pull-down menu. When downloading the latest version from our website, the software will check your software key to see if your version is eligible for the free update or special upgrade price.If you own an older release, you can buy the newest software release at a special upgrade price.So if you purchase 2018 that means you get 2018.1, 2018.2, and any other updates free. Any updates released for your initial purchased version are free.Your software key will unlock both Snagit on Windows and Snagit on Mac (Snagit is one product, with two platforms).The same goes for maintenance releases, so if it changes from 2018.1.0 to 2018.1.1, that’s free, too, until your next upgrade. If you currently have Snagit 2018 and it updates to 2018.1, that’s a free change. There are also free updates that come with each new upgrade. If you have a maintenance agreement, the upgrade is free. If you choose to upgrade your current version of Snagit to the newest installment, for example 13.0 to 2018, you have to pay for that upgrade. ![]()
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